Return Policy

Return Rules

1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable. (If an item is returned beyond the 30-day period, we may need to ship it back to your default delivery address and request that you pay for the shipping costs.)

2. All returned products must be unworn, unwashed, and in their original condition with product tags attached.

3. Original shipping charges and duties are non-refundable and charges for returned items are the responsibility of the customer.

Non-returnable Rules

Intimate apparel and other personal items are not eligible for returns or exchanges and will not be refunded unless there is a quality issue. Items marked as flash and final sales are also not returnable unless they are defective, don't match their description, or fail to perform as described.

Return Policy for International Customers

For customers outside the U.S., return labels are currently unavailable. You will need to return the item at your own expense.

Returns/Exchanges

You can return your product for a different product or a refund to the original payment method. The original shipping cost (if any) is non-refundable in most cases.

To begin your return or exchange, please contact us at info@gihuo.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

Refund

1. Once we've received your returned package, we'll take care of the rest and process your refund ASAP. Refunds for credit card payments take 5-7 business days and refunds for Paypal payments take 3 business days. Please note that the processing time depends on your bank and payment method.

2. Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Return Tips

1. When you start a return, make sure the email address is the same as the one you used to place your order and no spaces are included.

2. Once you submit a return request, we will send you an email within 24 hours with details on where to send your return. If you do not see the email in your inbox, check your “junk mail” folder or “spam” folder. Please ONLY ship to the return address that is provided and not to the address on your original package or else your return will not be received.

3. Please keep and reuse the original packaging or any suitable shipping bag for returns. For multiple items, we kindly ask that you combine them into one package to minimize waste and help us process your return faster and more smoothly.

We truly appreciate your support and love for Gihuo. Thanks for being part of our journey! — Gihuo Official Team